Program Manager

TL;DR

Program Manager: Managing and growing long-term customer programs with an accent on cross-functional coordination across Business Development, Operations, and Project Management. Focus on driving customer retention, aligning customer expectations with operational execution, and maintaining program health through CRM tracking and continuous improvement.

Company

DIS-TRAN Packaged Substations designs and supplies high-voltage, open-air substations and switchyards.

What you will do

• Serve as primary point of contact for assigned customer program accounts, leading meetings, reviews, and strategic discussions.
• Coordinate program-level communication to align customer expectations with project execution across departments.
• Drive customer retention and account growth campaigns using HubSpot CRM, including tracking engagement and decision-makers.
• Monitor program health, timelines, deliverables, and customer commitments; support installation planning and operational coordination.
• Lead lessons learned reviews and manage customer improvement actions, including tracking NCRs (Non-Conformance Reports).
• Travel as needed for customer meetings, milestones, conferences, facility visits, and relationship-building.

Requirements

• 5+ years of experience in program management, customer success, account management, project management, or related customer-facing roles.
• Experience in industrial, manufacturing, engineering, construction, or other technical environments.
• Proven ability to manage complex customer accounts with multiple stakeholders and changing priorities.
• Strong communication, organizational, and problem-solving skills, with ability to lead customer-facing presentations and strategic discussions.
• Experience using CRM platforms such as HubSpot (preferred).
• Ability and willingness to travel 25–50% as business needs require.

Culture & Benefits

• On-site role in Pineville, Louisiana with in-person customer relationship focus.
• ISO-9001:2015 and ISN certified environment.
• Affirmative action and equal opportunity employer.
• Reasonable accommodation available for individuals with disabilities.

Hiring process

• Interviews focused on program/customer management experience, cross-functional coordination, and CRM usage.
• Discussion of travel expectations and ability to manage multiple priorities.

Location: Pineville, Louisiana