Driver Operations Specialist (Ride-Hailing)

Location: Hybrid in Santiago, Chile

Company

hirify.global is a global technology company operating ride-hailing, freight, delivery, intercity travel, and financial services across 47 countries.

What you will do

• Design and implement strategies to attract, activate, and retain drivers through acquisition channels, tools, and team management.
• Analyze regional and market trends, socio-economic conditions, and user behavior to inform operational strategies.
• Plan and manage recruitment budgets while tracking performance against key performance indicators.
• Conduct interviews, focus groups, and market research in new countries and cities, translating findings into product and service improvements.
• Monitor competitors to identify market gaps and opportunities.
• Build cross-functional cooperation with business development, marketing, and marketplace efficiency teams while managing team performance and development plans.

Requirements

• 2–3+ years of experience in business operations, expansion, or launching.
• English at B2+ level.
• Experience in ride-hailing, delivery, or e-commerce is highly preferred.
• Knowledge of Tableau, Google services, and other business intelligence tools.
• Strong understanding of sales funnels and their application to driver acquisition.
• Strong analytical, problem-solving, communication, collaboration, and people-management skills.

Nice to have

• Experience managing sales teams, particularly in recruitment or acquisition environments.
• Knowledge of local transportation regulations and market trends.
• Experience conducting interviews, focus groups, and multi-factor market research.

Culture & Benefits

• Mentoring, career consulting, and learning programs.
• International collaboration and access to the Global Talent Exchange Program.
• Company-wide challenges, awards, sports activities, volunteering, and social impact projects.
• Language courses and internal speaking clubs.
• Open, initiative-driven environment focused on professional growth.

Hiring process

• Talent Acquisition interview, test task, Hiring Manager interview, and final interview.
• Background check and compliance review.
• Offer and hiring.