Customer Operations

Location: New York or San Francisco office; four days per week in office required

Company

Enterprise sustainability software platform helping companies manage climate and ESG data, produce audit-ready reporting, and drive decarbonization.

What you will do

• Design and implement the operating model for Customer Success, Sustainability Advisory and Services, and Support.
• Develop organizational design, customer segmentation, engagement models, capacity plans, staffing plans, and performance frameworks.
• Build forecasting methodology and operating cadences for retention, expansion, and services capacity.
• Develop AI-first workflows and internal tooling across the customer lifecycle.
• Lead complex, multi-workstream initiatives from problem framing through implementation and adoption.
• Partner with Customer, Product, Data, Sales, and Finance leaders to drive evidence-based decisions.

Requirements

• 5+ years of experience in GTM Operations, Customer Success Operations, Revenue Operations, Strategy and Operations, or a combination of top-tier strategy consulting and GTM Operations.
• Experience at a high-growth B2B technology company supporting customer-facing teams, especially Customer Success.
• Demonstrated ability to build forecasting models for capacity, retention, and expansion decisions.
• Ability to turn ambiguous strategic objectives into working systems and drive adoption independently.
• Hands-on experience with Salesforce, Gong, and Sigma; SQL and Salesforce administration experience are advantageous.
• Experience shipping AI workflows used by other teams and influencing cross-functional stakeholders without formal authority.

Culture & Benefits

• Mission-oriented work focused on measuring, reducing, removing, and reporting company emissions.
• Collaboration within a small Customer Operations team supporting a growing enterprise customer organization.
• Transparent interview process with introductory conversations, a role-specific skills or experience interview, and a virtual or in-person panel.
• Reasonable interview accommodations are available for disabilities, long-term conditions, mental health needs, religious observances, neurodivergence, and pregnancy-related support requirements.

Hiring process

• One to two introductory conversations with team members.
• A role-specific skills or experience interview.
• A virtual or in-person interview panel.