Patient Registration Coordinator

TL;DR

Patient Registration Coordinator: Ensuring efficient processing and direction of patients entering the clinic with an accent on patient intake administration, insurance eligibility/authorization verification, and accurate fee collection. Focus on managing patient accounts and admissions/discharges in the Central Registry while maintaining confidentiality and meeting regulatory/accrediting standards.

Location: On-site, Springfield North, 2551 W. Kearney St, Springfield North, MO 65803, USA

Company

Behavioral Health Group (BHG) operates Joint Commission-accredited treatment centers and provides opioid addiction treatment services.

What you will do

• Greet patients and visitors, maintain the waiting area, and verify identification and program participation.
• Verify insurance eligibility and authorization, communicate insurance status, and assist with insurance forms and fee-related questions.
• Collect and account for patient fees (copays, deductibles, coinsurance), handle cash and third-party reimbursements when needed, and run weekly/monthly eligibility checks.
• Manage patient accounts and admissions/discharges in the Central Registry, submit required reports, and maintain chart monitoring.
• Cover the reception desk during dispensing hours: answer phones, set appointments, schedule intakes, and coordinate physician appointment scheduling.
• Complete clerical tasks (filing, document creation), order supplies, handle errands (mailing and bank deposits), and support outreach activities.

Requirements

• High school diploma or equivalent.
• 1 year of experience as a general office clerk with basic math, accounting skills, and cash handling experience.
• Valid driver’s license.
• Experience with front desk, admissions, billing, and/or collections.
• Excellent verbal and written communication skills; strong customer service and interpersonal communication.
• Accurate data entry and basic keyboarding skills; ability to work independently under pressure and handle multiple tasks.

Culture & Benefits

• Generous paid time off for vacation, holidays, and personal needs.
• Flexible schedules with early in/early out hours; no nights and no Sundays.
• Comprehensive benefits options including health, life, vision, and dental insurance, plus tuition reimbursement and a 401K match.
• Competitive pay with quarterly bonuses and incentives for completing certifications or licenses.
• Employee Assistance Program and self-care series; employee discounts on services and entertainment.

Hiring process

• Interviews and role-related evaluation based on experience in front desk/admissions/billing and patient-facing communication.
• Training and onboarding aligned with role-based requirements and required in-service sessions.