IT Support Specialist

TL;DR

IT Support Specialist: Provide hands-on IT support for employees across hardware, software, and access issues with an accent on troubleshooting, device management, and user onboarding. Focus on resolving technical problems quickly, maintaining office infrastructure, and collaborating to improve processes.

Location: Tel Aviv

Company

hirify.global builds an enterprise platform unifying AI enablement, network access, data protection, identity, and endpoint control for secure, fluid workspaces trusted by major enterprises.

What you will do

• Act as primary contact for IT assistance on hardware, software, and access issues
• Diagnose and resolve problems via remote sessions or direct interaction
• Own support requests from troubleshooting to resolution or escalation
• Onboard new employees with device setup and tools
• Collaborate to enhance processes, tools, and user experience
• Maintain office IT infrastructure like meeting rooms and shared equipment

Requirements

• Around 2+ years in IT support/helpdesk - MUST HAVE
• Working knowledge of identity/device management (Okta, Active Directory) - MUST HAVE
• Support for macOS and Windows environments - MUST HAVE
• Experience in startup or IDF unit - MUST HAVE
• English for documentation, policies, vendor interaction
• Strong troubleshooting for hardware/software
• Basic networking (DNS, DHCP, TCP/IP, VPN)

Nice to have

• Supporting peripherals like printers and meeting systems
• Scripting or automation

Culture & Benefits

• Dynamic startup environment backed by top investors like Sequoia and Insight Partners
• Team-oriented culture emphasizing ownership, communication, and service
• Opportunity to build impactful tools changing modern workplaces