Technical Account Manager (Observability)

TL;DR

Technical Account Manager (Observability): Helping customers optimize their observability strategy with an accent on technical onboarding, data-driven success plans, and complex troubleshooting. Focus on driving product adoption, ensuring ROI through QBRs, and bridging the gap between technical teams and C-suite executives.

Location: Hybrid (must be based in or be able to work from London or Romania offices)

Company

hirify.global is a modern, full-stack observability platform transforming how businesses process and understand their data through in-stream analytics.

What you will do

• Lead the technical onboarding process, establishing integrations and delivering tailored product training.
• Architect data-driven customer success plans and provide expert guidance on observability best practices.
• Troubleshoot complex platform and data pipeline issues to ensure seamless performance.
• Conduct Quarterly Business Reviews (QBRs) to demonstrate ROI and align with customer business goals.
• Advocate for customer needs to influence the product roadmap and partner with Sales for growth opportunities.

Requirements

• Hands-on experience with AWS (EKS, ECS, Lambda, CloudWatch), and strong Kubernetes and Docker troubleshooting skills.
• Experience with OpenTelemetry, Fluentd, Fluent Bit, or Logstash.
• Knowledge of Linux and hands-on experience with Infrastructure as a Code (Terraform/Ansible).
• Proficiency in RegEx, Lucene, and PromQL.
• Proven experience managing technical customer relationships.
• Exceptional English communication and presentation skills.

Nice to have

• B2B SaaS experience.
• BSc in Computer Science or Engineering.
• Ability to code in high-level languages such as Java, Go, or Python.

Culture & Benefits

• Culture of innovation and continuous learning.
• Environment that encourages challenging the status quo.
• Equal opportunity employer focusing on hunger, humility, and intelligence.