Customer Associate (RegTech)

TL;DR

Customer Associate (RegTech): Supporting customer onboarding, delivery, and ongoing servicing for a global regulatory intelligence platform with an accent on project coordination and customer adoption. Focus on managing delivery artefacts, coordinating internal stakeholders, and ensuring high-quality customer outcomes in regulated environments.

Location: Hybrid (London)

Company

hirify.global is a global RegTech business providing AI-powered SaaS solutions for regulatory intelligence in the financial services industry.

What you will do

• Support Customer Leads in delivering successful customer onboarding and implementation from Statement of Work through transition into BAU.
• Help customers navigate the hirify.global platform, delivery processes, and supporting materials.
• Assist in maintaining delivery plans, including milestones, dependencies, risks, and actions.
• Coordinate internal actions across teams to support delivery execution and test customer releases.
• Maintain accurate customer records, delivery documentation, and governance materials.
• Capture and route customer feedback and issues to drive continuous service delivery improvements.

Requirements

• Customer focus mindset with the ability to support positive customer experiences.
• Strong delivery and execution discipline, organization, and attention to detail.
• Effective stakeholder communication and collaboration skills.
• Problem-solving and critical thinking abilities to identify and resolve delivery issues.
• Strong time management and prioritization skills to meet agreed deadlines.
• Location: Must be based in or be able to work hybrid in London

Culture & Benefits

• "Make it happen" culture that empowers ownership and accelerates professional development.
• Opportunity to work alongside leading experts in AI research and engineering.
• Collaborative, diverse global environment with team members across 19 countries.
• Fast-paced, high-growth setting with a focus on continuous evolution of products and services.