Client Lead (Parental Leave Cover)

TL;DR

Client Lead (Parental Leave Cover): Lead client delivery and day-to-day agency output for RTB and BAU activity with an accent on client experience, commercial/operational excellence, and accurate forecasting. Focus on driving cross-agency alignment to deliver against the brief and scope, spotting and converting opportunities against client KPIs, and contributing to new business pitches.

Location: London, United Kingdom

Company

hirify.global is WPP’s AI-driven media operating unit delivering creative personalization at scale through WPP Open and Open Intelligence.

What you will do

• Lead the client relationship for agency output across RTB and BAU activity.
• Drive vision collaboration and alignment by acting as the client voice across the agency matrix to deliver against the brief and agreed scope.
• Spot and convert opportunities by understanding each client’s SOW and core KPIs and identifying where specialist services add value.
• Ensure commercial and operational excellence: oversee deliverables, profitability, financial interactions (e.g., PO’s), and resolve issues quickly with the right support.
• Maintain accurate forecasting and meet internal deadlines.
• Contribute to new business by participating in pitches and taking ownership of smaller-scale pitches and operating models.

Requirements

• Client leadership experience and strong understanding of how an agency operates, its positioning, and how it works with clients.
• Ability to solve problems proactively and use data insights to support a client’s business.
• Proven ability to build and maintain stakeholder relationships, including advising senior stakeholders and coordinating core specialisms.
• Effective communication skills to deliver information and opinions succinctly and adapt style to different stakeholders.
• Right to work in the UK (UK-based role).

Culture & Benefits

• Hybrid approach with teams in the office around four days a week.
• Competitive medical coverage and group retirement plans, plus vision and dental insurance.
• Significant paid time off and preferential partner discounts.
• Mental health awareness days and an inclusive environment supported by employee resource groups.
• In-office events and opportunities to learn using hirify.global and WPP networks.

Hiring process

• Interview process with flexibility/accommodations discussed with the hiring team if needed.
• Only candidates selected for interview will be contacted.