Engineering Manager, Customer Agent (AI)

TL;DR

Engineering Manager, Customer Agent (AI): Leading the development of a conversational AI system to enable brands to interact with customers at scale with an accent on agentic systems and AI-enabled products. Focus on shaping the technical strategy, guiding system design for scalable AI platforms, and growing a team of full-stack and AI engineers.

Location: Hybrid in Boston, MA

Company

hirify.global empowers creators to own their destiny by making first-party data accessible and actionable for personalized experiences in ecommerce and beyond.

What you will do

• Lead and manage a team of full-stack and AI engineers while directly managing specific workstreams.
• Define the team's mission, strategy, and roadmap in collaboration with product, data science, and GTM leaders.
• Guide system design and architectural decisions to ensure the reliability and scalability of the AI platform.
• Manage the full talent lifecycle, including interviewing, hiring, and career development for direct reports.
• Translate business requirements into technical roadmaps and implement LLM-based APIs for adaptive agents.
• Improve organizational engineering processes regarding recruiting, performance, and agile development.

Requirements

• Must be based in Boston, MA (Hybrid)
• 5+ years of software engineering experience.
• 2+ years of experience managing engineering teams, including remote members and lead engineers.
• Proven experience building AI-driven product features in a full-stack capacity.
• Deep understanding of common engineering architectures for highly scalable systems.
• Ability to deliver complex, multi-quarter projects involving multiple teams.

Nice to have

• Previous experience as an entrepreneur.

Culture & Benefits

• Inclusive workplace that values unique backgrounds and perspectives.
• Comprehensive health, welfare, and wellbeing benefits.
• Annual cash bonus plan and equity participation.
• Support for responsible use of AI, including privacy, security, and bias awareness.
• Opportunity to work in an AI-native leadership role at a global scale.