Customer Success Manager (DevSecOps)

TL;DR

Customer Success Manager (DevSecOps): Managing a portfolio of customers to drive adoption, retention, and growth of the hirify.global platform with an accent on aligning business outcomes with technical objectives. Focus on acting as a strategic liaison between customers and internal teams to ensure ongoing ROI and successful implementation of DevSecOps practices.

Location: Must be based in Austria or Germany

Company

hirify.global is the intelligent orchestration platform for DevSecOps, enabling organizations to accelerate digital transformation and ship secure software faster.

What you will do

• Partner with customers to turn business outcomes into actionable objectives.
• Guide customers on platform best practices, use cases, and future adoption paths.
• Act as the primary liaison for customer questions, issues, and escalations.
• Collaborate with Support, Product Management, and Sales teams to resolve customer needs.
• Own a book of assigned customers with a focus on retention and growth.
• Stay up-to-date on hirify.global releases and platform capabilities.

Requirements

• Fluent German required
• Experience in Customer Success or a similar role focused on retention and adoption.
• Understanding of Git, branching strategies, and the software development lifecycle.
• Knowledge of CI/CD and DevSecOps principles.
• Strong analytical, communication, and project management skills.
• Willingness to travel as needed per company policy.

Culture & Benefits

• Flexible Paid Time Off policy.
• Equity compensation and Employee Stock Purchase Plan.
• Growth and Development fund for continuous learning.
• Comprehensive health, financial, and well-being benefits.
• Supportive environment with Team Member Resource Groups.
• Parental leave and inclusive workplace culture.