Customer Support Specialist (German)

TL;DR

Customer Support Specialist (SaaS/MarTech): Providing high-quality product support for EMEA customers scaling their businesses with hirify.global with an accent on technical troubleshooting and AI-driven workflow optimization. Focus on resolving complex software issues via email and chat, diagnosing technical bottlenecks, and enhancing support systems using AI.

Location: Hybrid (3 days p/week in office) in Dublin, Ireland. Full authorisation to work in Ireland without any restrictions required.

Company

hirify.global empowers creators by making first-party data accessible and actionable for personalized experiences in ecommerce and beyond.

What you will do

• Provide high-quality product support for customers via email and live chat.
• Diagnose software issues and resolve escalated customer complaints.
• Offer guidance on non-technical areas including marketing, sales, and e-commerce setup.
• Document troubleshooting and problem resolution steps.
• Integrate AI tools to build smarter systems and more efficient workflows.

Requirements

• Fluent English and German language skills (written and spoken).
• Ability to work weekends (available shifts include Tuesday-Saturday or Sunday-Thursday).
• 1+ years experience in customer-facing roles, ideally troubleshooting SaaS issues.
• Proven experience experimenting with AI tools in work or personal projects.
• Full authorisation to work in Ireland without any restrictions.
• Comfortable working in high-volume, fast-paced environments with defined KPIs.

Nice to have

• Technical troubleshooting skills (APIs, integrations, HTML/CSS, JavaScript, or networking basics).
• Background in MarTech SaaS, email deliverability, or e-commerce platforms.
• Familiarity with Zendesk and G-Suite.

Culture & Benefits

• Hybrid work model with 3 days per week in the Dublin office.
• Comprehensive health, welfare, and wellbeing benefits.
• Participation in an annual cash bonus plan and potential equity.
• Inclusive culture that values unique backgrounds and perspectives.
• Focus on AI fluency and responsible AI usage in the workplace.