Customer Engineer (SaaS)

TL;DR

Customer Engineer (SaaS): Driving technical onboarding, activation, and adoption for hirify.global customers with an accent on API integrations, system configuration, and value realization. Focus on managing complex customer journeys, translating technical requirements into business outcomes, and partnering with account teams to ensure long-term platform success.

Location: Must be based in Sydney, Australia (Right to work in Australia required)

Company

hirify.global is a customer-obsessed, data-driven SaaS company focused on delivering meaningful outcomes through its cloud-based communication platform.

What you will do

• Lead technical onboarding and configuration for new customers to ensure fast, frictionless activation.
• Monitor product usage and host enablement sessions to drive deep adoption of platform features, including AI-driven tools.
• Partner with Account Managers to validate system health and demonstrate ROI during renewal processes.
• Oversee the activation of new modules and advanced analytics features for existing clients.
• Act as a project manager for critical escalations, coordinating between Support, Product, and Engineering teams.
• Analyze customer health signals and usage trends to proactively identify and mitigate risks.

Requirements

• 4–8+ years of experience in a customer-facing technical role such as Customer Engineer or Technical Account Manager.
• Must have the legal right to work in Australia.
• Deep understanding of SaaS architectures, APIs, webhooks, and cloud environments.
• Proven experience leading SaaS implementations in mid-market or enterprise environments.
• Strong project management skills with the ability to manage multiple implementations simultaneously.
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.

Culture & Benefits

• Collaborative, fast-moving environment that values ownership and continuous learning.
• Commitment to diversity, equity, and inclusion as a core business strength.
• Focus on measurable impact and customer-obsessed outcomes.
• Opportunities to influence product roadmaps and shape customer value strategies.