Customer Success Manager (Intralogistics)

TL;DR

Customer Success Manager (Intralogistics): Managing AutoStore after-sales projects and ensuring seamless delivery from sales to implementation with an accent on customer satisfaction and relationship management. Focus on identifying service improvements, negotiating contract change requests, and coordinating project implementation across the EMEA region.

Location: Neuburg an der Kammel, Germany. Requires willingness to travel approximately 40%.

Company

hirify.global is a leader in Automatic Storage and Retrieval Systems (ASRS), providing high-performance intralogistics and order fulfillment solutions.

What you will do

• Manage AutoStore after-sales projects, ensuring a smooth transition from sales to implementation and service.
• Act as the primary advisor for customers during the after-sales phase to foster long-term relationships.
• Identify, propose, and negotiate project improvements and Change Requests.
• Prepare customer-facing quotes, contracts, and presentations.
• Proactively market and develop additional services based on service reports.
• Assist in the establishment of new companies within the region.

Requirements

• Degree in Business Administration, Engineering, or a similar technical field.
• English: C1 level (strong command).
• Language: Fluency in at least two of Spanish, French, or Italian, with one at a native level.
• Availability for up to 40% travel.
• Strong troubleshooting skills and a detail-oriented approach to high-quality results.
• Ability to thrive in a startup-like environment within a larger corporate structure.

Culture & Benefits

• Family-like working environment based on respect, team spirit, and passion.
• Secure employment in a growth-oriented international company.
• Flexible flextime and mobile working options.
• Comprehensive onboarding and training via the hirify.global Academy.
• Company pension scheme, capital-forming benefits, and bike leasing.
• Additional special leave days beyond statutory vacation.