Senior Customer Success Engineer

TL;DR

Senior Customer Success Engineer (Software/Contact Center): Delivering world-class technical support and relationship management for enterprise software solutions with an accent on contact center operations and business process optimization. Focus on resolving complex technical challenges, driving customer satisfaction, and ensuring maximum value realization through proactive collaboration with cross-functional teams.

Location: Must be based in the USA

Company

hirify.global Ltd. is a global leader in AI-powered software solutions for customer experience, financial crime prevention, and public safety, serving 25,000+ businesses worldwide.

What you will do

• Provide technical support via phone, chat, email, and screen sharing during business hours.
• Build and maintain strong, trusted relationships with new and existing enterprise customers.
• Perform effective triage and troubleshooting to resolve technical issues and service requests.
• Collaborate with Engineering, Product Management, and Professional Services to meet SLA targets.
• Monitor product usage to identify opportunities for improvement and drive customer success.
• Develop deep expertise in contact center technologies and customer business objectives.

Requirements

• Must be based in the USA
• 5+ years of professional experience in customer service supporting software solutions.
• 5+ years of experience in the contact center industry.
• Strong understanding of contact center operations and supporting software technologies.
• Demonstrated ability to work collaboratively in a cross-functional team environment.
• College degree or equivalent professional experience.

Culture & Benefits

• Opportunity to work with a global market leader serving 85 of the Fortune 100.
• Collaborative environment focused on innovation in AI, cloud, and digital domains.
• Commitment to equal opportunity employment and inclusive workplace culture.
• Exposure to large-scale enterprise software managing millions of daily interactions.