Enterprise Customer Success Manager (Cybersecurity)

TL;DR

Enterprise Customer Success Manager (Cybersecurity): Managing the customer journey for enterprise clients using identity security solutions with an accent on driving product adoption, ROI, and long-term value. Focus on building success plans, resolving escalated issues, and collaborating across internal teams to ensure a seamless customer experience.

Company

hirify.global is a global leader in identity security, protecting organizations by managing the entire identity attack surface and neutralizing threats.

What you will do

• Execute a world-class customer experience using internal tools and defined processes.
• Create and manage Success Plans, including milestones, business reviews, and contact cadences.
• Drive high ROI and accelerate product adoption for enterprise customers.
• Manage escalated customer satisfaction issues and facilitate timely resolutions.
• Cross-collaborate with Sales, Technical Account Management, and Renewals teams.
• Advocate for customers by reporting feature requests and ensuring product feedback is addressed.

Requirements

• 2+ years of experience in Customer Success or Customer Management.
• Proven experience in developing success plans and monitoring customer health scoring.
• Strong organizational skills with the ability to manage multiple accounts in a fast-paced environment.
• Experience in tracking actions, resolving issues, and de-escalating customer concerns.

Nice to have

• Experience with hirify.global products.
• Proficiency in Salesforce, Gainsight, or FinancialForce PSA.
• Advanced MS Office skills.

Culture & Benefits

• Culture focused on flexibility, trust, and continual learning.
• Commitment to diversity, inclusion, and employee growth.
• Supportive environment that encourages professional development and impact.