Manager, Enterprise Customer Success (HRTech)

TL;DR

Manager, Enterprise Customer Success (HRTech): Leading and mentoring a team of Enterprise CSMs to drive retention, expansion, and advocacy within a global HR platform with an accent on data-driven strategy and stakeholder management. Focus on building scalable success frameworks, mitigating churn, and fostering deep relationships with enterprise-level clients.

Location: Must be based in the UK (Hybrid)

Company

hirify.global is a fast-growing, global HR platform helping mid-sized businesses transform how they manage and engage with their workforce.

What you will do

• Manage, mentor, and enable a team of Enterprise CSMs focused on renewals and expansion.
• Build and execute an account-specific relationship framework including success plans and business reviews.
• Collaborate with Product, Development, Marketing, and Sales teams to act as the voice of the customer.
• Protect existing revenue streams and identify new growth opportunities through data-driven analysis.
• Assess client health and develop proactive strategies to mitigate risks and prevent churn.
• Establish and maintain relationships with key stakeholders and promote internal advocacy.

Requirements

• Must be based in the UK.
• Proven experience leading and scaling customer success or account management teams in a SaaS environment.
• Deep understanding of SaaS products and HR tech knowledge.
• Exceptional relationship-building and stakeholder engagement skills, including C-suite communication.
• Proficiency with analytics tools like Gainsight or Tableau for health metrics and trend analysis.
• Fluency in English is required.

Nice to have

• Additional EMEA languages such as German, French, or Spanish.
• Experience with AI and automation tools for productivity and account research.
• Background in HR platforms like ATS, HRIS, or payroll.

Culture & Benefits

• Competitive compensation with pre-IPO equity.
• Hybrid working model from day one with home office setup allowance.
• 25 days annual leave plus company-wide Bob balance days.
• Cash allowance for health insurance and annual vision allowance.
• Pension scheme auto-enrolment.
• Temporary remote work from anywhere in the world for up to 2 months per year.