Onboarding Specialist (French Speaking)

TL;DR

Onboarding Specialist (French Speaking): Guiding new customers through their initial 30–90 days on the platform with an accent on project management, product implementation, and strategic adoption. Focus on driving fast time-to-value, managing complex customer relationships, and leveraging AI tools to streamline onboarding workflows.

Company

hirify.global is a marketing automation and customer data platform that empowers businesses to own their growth and create personalized customer interactions.

What you will do

• Manage a portfolio of new customers from post-sale through successful go-live.
• Design and execute tailored onboarding plans aligned with specific customer goals.
• Guide customers through platform setup, configuration, and performance optimization.
• Provide proactive 1:1 support on technical and strategic topics.
• Monitor onboarding health metrics to identify risks and ensure milestone completion.
• Partner cross-functionally with Sales, Support, and Product teams to resolve issues.

Requirements

• 2–3+ years of experience in Customer Success, Onboarding, or Implementation roles.
• Fluent French and English proficiency.
• Proven ability to manage multiple customer relationships and projects simultaneously.
• Strong project management and organizational skills.
• Analytical mindset with effective problem-solving abilities.
• Experience working with CRM or customer success tools like Salesforce or Gainsight.

Nice to have

• Experience in marketing technology, email/SMS platforms, or e-commerce ecosystems.
• Background in advising customers on marketing strategies or campaign execution.
• Familiarity with data analysis, reporting, or performance optimization.
• Experience using AI tools to streamline workflows and improve communication.

Culture & Benefits

• Comprehensive health, welfare, and wellbeing benefits.
• Participation in annual cash bonus plans and equity programs.
• Supportive environment that values diverse backgrounds and perspectives.
• Commitment to continuous learning and professional development.
• Hybrid work model with opportunities for team collaboration.