Onboarding Specialist (Customer Experience) (SaaS)

TL;DR

Onboarding Specialist (Customer Experience) (SaaS): Leading end-to-end onboarding processes for LATAM customers to ensure product adoption and alignment with HR workflows with an accent on consultative implementation and process translation. Focus on designing tailored onboarding roadmaps, identifying implementation risks, and translating client needs into scalable platform setups.

Location: Hybrid (Ciudad de México, Mexico)

Company

hirify.global is an all-in-one HR software that helps SMEs automate workflows, centralize employee data, and make better business decisions.

What you will do

• Own and lead the end-to-end onboarding journey for new LATAM customers from kickoff to full activation.
• Design and execute tailored onboarding roadmaps, aligning timelines, milestones, and success criteria for each client.
• Guide clients through implementation via video calls and email, ensuring adoption of key features and workflows.
• Apply a consultative approach to help clients translate their internal HR processes into scalable hirify.global setups.
• Coordinate with internal Product, Support, and Sales teams to identify and resolve risks or blockers early.
• Collect and structure customer feedback to provide actionable insights for Product and CX improvements.

Requirements

• Previous experience in Onboarding, Implementation, Customer Success, or similar client-facing roles.
• Native Spanish and Intermediate English proficiency for internal meetings.
• Strong ownership and problem-solving mindset to take full responsibility for client success.
• Consultative and analytical thinking to translate complex client processes into structured software solutions.
• Must be based in Ciudad de México to support the hybrid work model.

Nice to have

• Experience working with SaaS products.
• Knowledge of HR processes.

Culture & Benefits

• Hybrid work model and shorter Fridays.
• Private health insurance, including nutrition and therapy support.
• Grocery vouchers and access to Wellhub (Gympass).
• Free coffee, tea, breakfast, and snacks in the office.
• High-growth, multicultural environment with language exchange opportunities.