Manager, Account Management (SaaS)

TL;DR

Manager, Account Management (SaaS): Leading a team of Account Managers to drive retention, growth, and product adoption within a high-velocity SaaS environment with an accent on process scaling and AI-first workflow design. Focus on building data-driven strategies, optimizing expansion funnels, and fostering a high-performing, customer-centric culture.

Location: Hybrid role with a minimum of two days per week in the office in Toronto or Vancouver.

Salary: $113,500 – $170,300 CAD

Company

hirify.global is a global leader in legal AI technology, dedicated to transforming the legal experience for professionals and increasing access to justice.

What you will do

• Lead, mentor, and develop a growing team of Team Leads and Account Managers.
• Design and scale outreach strategies, playbooks, and account management workflows.
• Deploy AI-driven solutions to improve team efficiency and customer outcomes.
• Manage revenue-focused metrics, including retention forecasting and expansion pipeline health.
• Oversee complex customer escalations and serve as a primary point of contact for major issues.
• Collaborate cross-functionally to optimize CRM usage and internal processes.

Requirements

• 3+ years of management experience leading individual contributors.
• Proven experience scaling teams and workflows in a high-velocity SaaS environment.
• Experience building and deploying AI-driven Customer Success workflows.
• Strong background in revenue-focused fundamentals (Sales or Customer Success).
• Proficiency with Salesforce or similar CRM platforms.
• Ability to work in a hybrid environment in Toronto or Vancouver.

Nice to have

• Experience in Fintech or Scaled Success.
• Experience with Customer Success tools like ChurnZero.
• Track record in a dynamic, fast-moving startup environment.

Culture & Benefits

• Competitive salary with top-tier health, dental, and vision insurance.
• Hybrid work environment with flexible time off policy (20 days encouraged).
• $2000 annual counseling benefit.
• RRSP matching and RESP contribution.
• hirify.globalversary recognition program for long-term employees.