Solutions Engineer [Pre and Post-Sales] - SMB (SaaS)

Location: New York, hybrid; work from an hirify.global hub office three days per week. Available hub offices include New York and San Francisco, United States.

Base salary: $110K–$130K per year, with equity offered.

Company

hirify.global builds a configurable CRM for agentic revenue and modern go-to-market teams.

What you will do

• Work directly and independently with new customers through video calls, email, and live chat.
• Design scalable onboarding programs, including user guides, documentation, onboarding emails, and office hours.
• Identify opportunities to expand customer adoption and collaborate with Sales and Customer Success on growth.
• Partner with Support and Engineering to investigate and resolve product issues.
• Collect customer feedback and insights to inform continuous product improvement.

Requirements

• Direct customer-facing experience deploying, selling, or managing complex products or services.
• Experience solving business problems with technology and explaining technical solutions.
• Experience with SaaS concepts such as APIs and JSON, plus system integrations using code or iPaaS tools such as Zapier, Tray.ai, or IFTTT.
• Professional or academic experience with at least one programming or query language: JavaScript, Python, or SQL.
• Ability to work independently in a fast-paced environment with shifting priorities.
• Ongoing authorization to work in the United States is required; the application states that employment-based visa sponsorship may not be available.

Culture & Benefits

• Hybrid work from an hirify.global hub office three days per week.
• Equity is offered in addition to base salary.
• Work involves complex technical challenges, customer empathy, and close collaboration across teams.

Hiring process

• Talent Introduction and Hiring Manager Interview.
• Technical Interview, followed by two stakeholder conversations and an hirify.global Demo Exercise.
• Executive Leadership Conversation, references, and offer.