обновлено 12 дней назад
SaaS Solutions Architect (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
SaaS Solutions Architect (AI): Designing, integrating, and launching conversational AI workflows and SaaS solutions for enterprise customer support with an accent on APIs, CRM integrations, decision trees, natural language interfaces, and project delivery. Focus on translating complex business requirements into adaptable workflows, guiding testing and training, and managing technical risks through successful go-live.
Location: Remote in the United States or United Kingdom; applicants must be based on the U.S. East Coast or in the United Kingdom.
Company
provides an AI automation platform that helps enterprise customer support organizations build governed self-service and agent workflows for complex, compliant customer interactions.
What you will do
- Design, demonstrate, build, and customize AI-driven conversational workflows using decision trees and natural language interfaces.
- Configure and integrate the platform with CRMs, APIs, middleware, and third-party systems.
- Lead client onboarding, requirements gathering, project planning, stakeholder communication, and expectation management.
- Identify project risks, troubleshoot technical and process issues, and coordinate multiple implementation projects within scope and timelines.
- Guide user acceptance testing, platform and user training, go-live execution, and transition to Customer Success and Support.
Requirements
- 4+ years of experience in solutions architecture, customer engineering, or technical project implementation, including 2+ years in enterprise B2B SaaS.
- Hands-on experience with automation technologies, integration architectures, APIs, authentication protocols, middleware, web services, and messaging patterns.
- Experience with large language models, prompt engineering, AI-led agentic workflows, and real-time decisioning.
- Strong JavaScript, CSS, and JSON skills, plus familiarity with ETL and data transformation.
- Ability to analyze complex business requirements, troubleshoot technical challenges, communicate with non-technical stakeholders and executives, and manage client-facing projects.
- Must be based on the U.S. East Coast or in the United Kingdom.
Nice to have
- Experience with customer support or contact center solutions.
- Startup experience.
- Experience integrating Salesforce and Zendesk.
Culture & Benefits
- Fully remote work environment with flexible working arrangements.
- Health, dental, and vision benefits fully covered for employees.
- Equity stock options and a 401(k) retirement plan.
- Paid parental leave and unlimited paid time off.
- $500 home office stipend, monthly internet and phone reimbursement, and co-working reimbursement up to $200 per month.
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