SaaS Solutions Architect (AI)

TL;DR

SaaS Solutions Architect (AI): Designing and deploying AI-driven conversational workflows and technical integrations for enterprise customer support teams with an accent on LLM implementation and CRM connectivity. Focus on owning the end-to-end implementation process, configuring complex API integrations, and translating business requirements into scalable automation.

Location: Must be based on the East Coast of the U.S. or in the United Kingdom

Company

hirify.global is an AI Automation platform that enables high-stakes customer support teams to deliver fast, consistent, and compliant answers through intelligent workflows.

What you will do

• Design and build tailored AI-driven and conversational workflows using decision trees and natural language interfaces.
• Configure and integrate the platform with CRMs (especially Salesforce and Zendesk), APIs, and other third-party platforms.
• Lead client onboarding sessions to gather business requirements, understand support processes, and define automation goals.
• Act as the primary technical point of contact and liaison between client IT teams and internal stakeholders throughout the project lifecycle.
• Manage project risks, conduct User Acceptance Testing (UAT), and ensure seamless go-live execution.
• Provide training and enablement to ensure customers can maintain AI-enabled flows and reporting independently.

Requirements

• 4+ years of experience in solutions architecture, customer engineering, or technical project implementation.
• 2+ years in enterprise B2B SaaS, preferably within customer support or contact center domains.
• Hands-on expertise with LLMs, prompt engineering, and AI-led agentic workflows.
• Proficiency in JavaScript, CSS, JSON, and integration architectures (APIs, authentication protocols, middleware).
• Must be based on the East Coast of the US or in the UK.
• Proven experience working in a startup environment.

Culture & Benefits

• 100% company-covered health, dental, and vision benefits.
• Equity stock options and a 401(k) retirement plan.
• Unlimited PTO and a flexible remote work environment.
• $500 home office stipend plus monthly internet, phone, and co-working reimbursements (up to $200/month).
• A value-driven culture emphasizing action, ownership, and transparency.