Forward Deployed Engineer (AI)
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Forward Deployed Engineer (AI): Designing, building, and deploying production-grade agentic AI systems for high-complexity client accounts with an accent on custom agentic architectures and legacy system integration. Focus on mapping actual workflows, building evaluation frameworks, and bridging the gap between pilot demos and production reality.
Location: Remote (AL, USA); travel to client sites is required as the work demands.
Company
's Solutions Engineering team works at the leading edge of AI and CX technology for the world's best companies.
What you will do
- Embed with high-complexity client accounts to design, build, and deploy production-ready AI systems.
- Conduct deep discovery to map workflows, identify friction, and understand technical and organizational landscapes.
- Build production-grade agentic systems, including multi-step workflows, tool-calling architectures, and evaluation frameworks.
- Navigate complexity involving legacy systems, undocumented infrastructure, and compliance requirements.
- Develop deployment playbooks to standardize and scale subsequent AI implementations.
- Partner with the Solutions Engineering team to refine architectural standards and tooling.
Requirements
- 5-7+ years of experience in technical implementation, solutions engineering, or consulting within high-stakes environments.
- Proven experience building and deploying agentic AI systems into actual production (beyond PoCs).
- Deep fluency in AI deployment patterns, including prompt engineering, agent orchestration, observability, and guardrails.
- Strong integration and API skills for working with messy or undocumented environments.
- Outstanding communication skills for interfacing with both front-line staff and CTOs.
- Must be based in the US (AL Remote) and capable of meaningful in-person travel to client sites.
Culture & Benefits
- Work at the cutting edge of AI and Customer Experience (CX) technology.
- Opportunity to solve highly complex, non-standard problems where no playbook exists.
- High-impact role with a direct influence on production-grade AI capabilities.
- Collaborative environment within a specialized, high-performing engineering team.
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