Agentic AI Forward Deployment Engineering Lead (AI)

TL;DR

Agentic AI Forward Deployment Engineering Lead (Agentic AI): Transforming enterprise customer requirements into production-grade Agentic AI solutions with an accent on scalable AI-powered workflows, solution architecture, and end-to-end implementation. Focus on designing complex reasoning flows, integrating with enterprise systems, and ensuring measurable business outcomes for global clients.

Location: Remote (Canada)

Company

hirify.global provides enterprise-grade Agentic AI solutions to transform customer service and delivery processes.

What you will do

• Lead discovery sessions to translate enterprise requirements into scalable Agentic AI architectures.
• Design end-to-end AI agent workflows including reasoning flows, tool usage, and guardrails.
• Own the complete deployment lifecycle from kickoff through production launch and continuous optimization.
• Define integration strategies across CRMs, ticketing platforms, and third-party APIs.
• Partner with QA teams to define test plans, validate agent behavior, and establish success metrics.
• Act as a strategic technical advisor for CX, Operations, and Engineering stakeholders.

Requirements

• 6–12 years of experience in Solution Architecture, Enterprise Delivery, or Technical Program Management.
• Proven experience leading complex enterprise software deployments and customer implementations.
• Deep understanding of APIs, system architecture, data flows, and distributed systems.
• Strong ability to gather business requirements and translate them into technical solutions.
• Excellent executive communication and stakeholder management skills.

Nice to have

• Experience with Conversational AI, LLM-based systems, or Prompt Engineering.
• Familiarity with AI evaluation frameworks and workflow orchestration.
• Background in BFSI, telecom, hospitality, retail, or healthcare industries.
• Experience with CRM or contact center technologies.

Culture & Benefits

• Lead AI transformation journeys for large-scale enterprise customers.
• Collaborative environment spanning Product, Engineering, and Customer Success.
• Focus on cutting-edge advancements in Agentic AI and autonomous agents.
• Remote work arrangement.