Junior End User Support Analyst

TL;DR

Junior End User Support Analyst (MedTech): Providing front-line technical support for hardware, software, and access issues with an accent on customer service excellence and technical troubleshooting. Focus on maintaining ITIL ticketing standards, resolving end-user technical incidents, and collaborating with security teams to ensure operational efficiency.

Location: Deerfield, WI (Onsite)

Salary: $25.00–$33.00 per hour

Company

hirify.global is a global leader in acute critical care, developing innovative medical devices and software to improve patient outcomes worldwide.

What you will do

• Deliver timely technical support for hardware, software, and identity access issues.
• Manage and document support tickets using the ITIL ticketing system.
• Troubleshoot end-user hardware, including laptops, desktops, tablets, and smartphones.
• Collaborate with IT and Security teams to restore services and perform root cause analysis.
• Create and maintain support documentation and team procedures.
• Provide rotating evening and weekend support as assigned.

Requirements

• High School Diploma required.
• 1+ years of experience with Microsoft Operating Systems and applications.
• Experience supporting mobile devices including iPhone and Android models.
• Strong communication and customer service skills.
• Ability to handle multiple tasks simultaneously with a sense of urgency.
• Commitment to a training and development plan involving certification exams.

Nice to have

• ITIL certification.
• CompTIA+ certification.
• Microsoft certification.
• HDI certification.

Culture & Benefits

• Comprehensive benefits plans available.
• Commitment to professional development and training.
• Fast-growing company with a mission-driven culture.
• Focus on innovation and entrepreneurial spirit.