Support Consultant (Real Estate)

TL;DR

Support Consultant (Real Estate): Providing high-quality customer support for real estate agents using ShowingTime products with an accent on resolving inquiries, de-escalating complex issues, and maintaining service standards across multiple channels. Focus on mastering product knowledge, meeting performance metrics, and ensuring an exceptional customer experience in a fast-paced environment.

Location: Must be based in the United States

Salary: $20.60–$34.60 hourly (depending on location)

Company

hirify.global is the leading real estate platform in the U.S., dedicated to reimagining how people move through the market by providing innovative tools for buying, selling, financing, and renting homes.

What you will do

• Resolve customer inquiries and issues promptly via phone, email, and chat.
• Master ShowingTime products and services to provide effective assistance.
• Document cases accurately and manage pending tasks efficiently.
• Meet established performance and productivity metrics.
• Collaborate with internal and external support teams to ensure service delivery.
• Promote additional products and services to customers.

Requirements

• Minimum of 1 year in customer service or a similar role.
• Must be based in the United States.
• Fluent in English.
• Strong background in de-escalating calls and resolving blocking issues.
• Basic digital literacy and technical troubleshooting skills.
• Ability to thrive in a fast-paced environment with strong multitasking capabilities.

Culture & Benefits

• Competitive base salary with eligibility for equity awards.
• Inclusive and innovative work environment recognized as a top workplace.
• Commitment to professional growth and career development.
• Supportive team culture focused on customer satisfaction and continuous improvement.