Customer Support Specialist (PropTech)

TL;DR

Customer Support Specialist (PropTech): Providing first-line technical support and troubleshooting via live chat for a real estate platform with an accent on product expertise and client communication. Focus on resolving product queries, escalating technical bugs to engineering, and improving client adoption of new features.

Location: Hybrid (Manchester), must be eligible to live and work in the UK

Salary: £25,500 – £27,000

Company

hirify.global is a fast-growing PropTech business creating technology to improve the experience of buying, selling, renting, and letting properties across the UK.

What you will do

• Act as the primary point of contact for agents and clients primarily via live chat, email, phone, and video.
• Troubleshoot product queries and determine when to escalate technical issues to the engineering team.
• Develop and maintain deep expert knowledge of the Street.co.uk and Bridge platforms.
• Proactively ensure clients understand and utilize new product updates.
• Capture and communicate client feedback and feature requests to the relevant internal teams.

Requirements

• Commercial experience in live chat or IT support.
• Strong written and verbal communication skills.
• Ability to multitask and remain calm under pressure.
• Proactive self-starter attitude with a genuine interest in technology.
• Must be eligible to live and work in the UK.

Culture & Benefits

• Hybrid working model with up to 2 days WFH per week.
• £1,000 holiday allowance after the first year of employment.
• £500 yearly budget for Learning and Development.
• Paid birthday leave and 2 paid days for volunteering.
• Enhanced maternity, paternity, and adoption pay.
• Dog-friendly office environment with regular well-being initiatives and team events.

Hiring process

• Introductory call with the Talent team.
• Hiring Manager interview including an in-person live chat task.
• Final interview.