Customer Support Representative (Medtech)

TL;DR

Customer Support Representative (Medtech): Providing technical product support and customer service for medical devices across EMEA and APAC with an accent on complex troubleshooting and RMA processes. Focus on analyzing technical data to identify product trends and ensuring efficient complaint handling for the WatchPAT® family.

Location: Hybrid in Caesarea, Israel

Company

ZOLL Itamar develops and manufactures Home Sleep Apnea Tests to improve the diagnosis of respiratory sleep disorders.

What you will do

• Provide technical support and customer service for all Itamar Medical products and services
• Manage the complaint handling process and coordinate the operational and logistics side of RMAs in the CRM system
• Analyze technical data to identify and present product trends using numbers and charts
• Collaborate with R&D, Sales, and Logistics teams to resolve complex issues
• Oversee day-to-day operations of the Customer Support Team and handle escalations

Requirements

• Bachelor’s degree in engineering or a similar field
• 2+ years of experience as a technical product customer support representative
• English: Advanced level proficiency
• Hebrew: Expert level proficiency
• Location: Must be based in or able to work hybrid in Caesarea, Israel

Nice to have

• Experience with medical device products and HIPAA compliance
• Proficiency with Salesforce or similar CRM systems
• Advanced MS Excel skills including pivots, graphs, and advanced tools

Culture & Benefits

• Opportunity to work in a fast-growing company operating in over 140 countries
• Innovation-driven culture with an entrepreneurial spirit
• Commitment to improving patient outcomes and saving lives