Manager, Customer Success Enterprise (SaaS)

TL;DR

Manager, Customer Success Enterprise (SaaS): Leading a team of Enterprise CSMs to drive retention and expansion for strategic customers with an accent on coaching high-performing teams and measuring ROI. Focus on strengthening C-suite partnerships, optimizing product adoption, and executing strategic retention plans.

Location: US Remote

Salary: $125,700 – $201,700 USD

Company

hirify.global provides comprehensive software solutions to help trades-based businesses manage their operations and grow.

What you will do

• Lead, coach, and develop a team of 8-10 Enterprise Customer Success Managers to elevate their performance as consultative leaders.
• Execute strategic retention and expansion plans to deliver measurable business outcomes for the company's largest customers.
• Establish operational rigor, metrics, and clear expectations to ensure precision and accountability across the team.
• Collaborate cross-functionally with Product, Sales, and Support to ensure a seamless customer journey and internal alignment.
• Synthesize customer feedback to influence product strategy and build high-level relationships at the C-suite level.
• Recruit, onboard, and mentor top talent to scale the Enterprise CSM organization.

Requirements

• 4+ years of people management experience in Customer Success or Account Management within a SaaS environment.
• Proven success leading Enterprise or Strategic accounts and teams managing complex customers.
• Must be based in the United States.
• Strong business acumen with the ability to consult on best practices, process optimization, and ROI realization.
• Ability to travel up to 20%.

Culture & Benefits

• Flexible time off and support for autonomous work with ample learning and development opportunities.
• Holistic health benefits including company-paid medical, dental, and vision (100% employer-paid options available).
• Financial security through 401k match, FSA, HSA, and financial planning tools.
• Extensive family support including parental leave and up to $20k in fertility services (IUI, IVF), surrogacy, and adoption reimbursement.
• A culture of individuality and uniqueness that encourages applicants from underrepresented groups.