Guest Experience Butler (Hospitality)

TL;DR

Guest Experience Butler (Hospitality): Providing highly personalized and seamless service to suite guests from pre-arrival to post-departure with an accent on anticipation of needs and impeccable attention to detail. Focus on coordinating luxury guest services, managing suite preparation, and maintaining Bvlgari brand standards.

Location: Onsite in Tokyo, Japan

Company

A luxury hotel brand developed in partnership with Bvlgari and part of the Marriott International portfolio.

What you will do

• Provide personalized pre-arrival, check-in, and post-departure services for suite guests.
• Anticipate guest needs and maintain detailed guest history profiles.
• Coordinate with Housekeeping, F&B, and Engineering to ensure suites meet Bvlgari standards.
• Perform concierge tasks including restaurant bookings and transportation arrangements.
• Offer signature services such as packing/unpacking and professional shoeshine.
• Manage suite maintenance and inventory to ensure an exceptional guest experience.

Requirements

• Business-level English skills are required.
• At least 3 years of relevant luxury hospitality experience preferred.
• Proficiency in Opera and GXP systems.
• Must be based in Tokyo, Japan.

Nice to have

• Business-level Japanese skills.

Culture & Benefits

• Opportunity to work with a prestigious global luxury brand.
• Collaborative environment within a diverse global team.
• Focus on professional excellence and high service standards.