Rooms Director

TL;DR

Rooms Director (Hotel Rooms): Lead the property’s Rooms department strategy, planning, and quality delivery with an accent on revenue performance, guest satisfaction, and operational excellence. Focus on managing profitability, coaching teams to achieve occupancy and rate targets, and handling guest issues while driving employee satisfaction and performance.

Location: Bvlgari Hotel Tokyo

Company

Bvlgari Hotels & Resorts, part of Marriott International, delivers luxury hospitality experiences.

What you will do

• Lead the Rooms team by championing the brand service vision and communicating departmental goals.
• Manage profitability by analyzing service issues, identifying trends, and reviewing/auditing expenses.
• Drive revenue goals by monitoring sales performance vs. budget and coaching teams on occupancy, rate, wages, and controllable expenses.
• Ensure exceptional customer service by using guest feedback to drive corrective actions and continuous improvement.
• Manage human resources activities including interviewing, hiring, performance appraisal, and employee satisfaction support.
• Coordinate event details and stay visible with guests to enhance the overall customer experience.

Requirements

• Proven experience leading hotel Rooms operations with responsibility for service quality and guest satisfaction.
• Experience managing revenue and profitability targets, including budgeting and expense review.
• Strong people leadership skills, including hiring, coaching, performance management, and employee engagement.
• Ability to handle guest problems and complaints using sound judgment and expertise.
• Experience using guest feedback to drive corrective actions and continuous improvement plans.

Culture & Benefits

• Equal opportunity employer with a focus on welcoming diverse backgrounds.
• Global Marriott International portfolio with Bulgari Hotels & Resorts luxury brand positioning.
• Emphasis on employee satisfaction and service behaviors modeled through leadership.