Account Manager (HubSpot)

TL;DR

Account Manager (HubSpot): Managing the commercial health and long-term loyalty of a client portfolio with an accent on building trusted advisor relationships with C-suite stakeholders. Focus on driving client retention, identifying organic growth opportunities, and acting as the primary internal advocate for client needs.

Location: Must be based in the United States

Company

A fully remote, award-winning agency specializing in the HubSpot ecosystem, focused on delivering measurable growth and long-term client success.

What you will do

• Build and maintain high-level relationships with client stakeholders and C-suite executives.
• Own client happiness and account retention, proactively identifying and resolving friction points.
• Act as the internal Voice of the Client to ensure priorities align with delivery teams.
• Monitor the financial health and commercial scope of accounts to ensure profitability.
• Identify and propose organic growth opportunities to expand service value.
• Facilitate executive business reviews and collect client success stories and case studies.

Requirements

• Must be based in the United States
• High emotional intelligence with experience managing complex human dynamics.
• Exceptional verbal and written communication skills with a focus on storytelling.
• Strong commercial acumen regarding agency economics, LTV, and retention metrics.
• Working knowledge of the HubSpot ecosystem to discuss strategy and project status.
• Bachelor’s degree in Communications, Marketing, Business, or a related field.

Nice to have

• Experience managing a portfolio of accounts with $1M+ in combined ARR.
• Background in digital marketing, inbound strategy, or marketing operations.
• Familiarity with customer success platforms like Gainsight or ChurnZero.
• Proven track record of maintaining strong relationships in a distributed, remote environment.

Culture & Benefits

• Fully remote, distributed team culture.
• Focus on outcomes and strategic alignment rather than vanity metrics.
• Opportunity to work with a highly respected HubSpot partner.
• Collaborative environment that prioritizes deep client relationships and professional integrity.