Senior Director, Product Management (Digital Experiences)

TL;DR

Senior Director, Product Management (Digital Experiences): Leading the development of a flexible user experience framework to unify digital interactions within hirify.global Cloud with an accent on AI-supervised outcomes and human-AI collaboration. Focus on transforming manually configured workspaces into dynamically presented experiences and driving strategic alignment across a matrixed organization.

Location: United Kingdom

Company

hirify.global empowers more than 8,000 organizations worldwide to create better customer and employee experiences through its AI-powered Experience Orchestration platform.

What you will do

• Define the product vision and execute a new flexible UX framework to unify user experiences across hirify.global Cloud.
• Lead the transition from manually configured workspaces to AI-supervised, dynamically presented outcomes.
• Collaborate with R&D and PM colleagues to drive the development and prioritization of product roadmaps.
• Coordinate cross-functional efforts between product, engineering, UX, and design teams.
• Manage executive-level communications and present roadmaps at industry and company events.
• Lead product teams across multiple geographic locations.

Requirements

• 15+ years of professional CX experience.
• 3+ years of Product experience working with UI/UX and Design tools in contact centers or related environments.
• Proven experience managing B2B multi-release, multi-year roadmaps.
• Expertise in journey orchestration platforms, AI, Bots, and Cloud technologies.
• Strong ability to influence teams in a matrixed organization and manage ambiguity.
• Location: Must be based in the United Kingdom

Nice to have

• Experience with call center or contact center agent experiences.
• Experience in user experience frameworks.
• MBA degree.

Culture & Benefits

• Opportunity to work with AI at enterprise scale.
• Flexible-first culture with global team collaboration.
• Growth opportunities through mentorship and leadership development programs.
• Paid volunteer time and "August Free Fridays".
• Well-being resources and regionally tailored family programs.

Hiring process

• Application review by Talent Acquisition and hiring team.
• Initial Zoom interview with a Talent Acquisition Partner.
• Series of interviews with the hiring manager and team members (maximum 5).