обновлено 7 дней назад
Senior Director, Product Management (AI)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Senior Director, Product Management (AI): Building a flexible user experience framework for Genesys Cloud that unifies workspaces across voice and digital customer experience products with an accent on AI-powered orchestration, dynamic runtime presentation, and human–AI collaboration. Focus on setting product vision, coordinating cross-functional adoption, and leading multi-release roadmaps across a highly matrixed organization.
Location: United Kingdom
Company
provides an AI-powered experience orchestration platform that connects people, systems, data, and AI for customer and employee experiences.
What you will do
- Set product vision and oversee execution across a highly matrixed organization.
- Build a flexible user experience framework covering information architecture and shared design elements across Cloud.
- Coordinate product, engineering, UX, design, and research teams, influencing peer product groups to adopt and roll out the framework.
- Drive product roadmaps, prioritization, customer research, hypothesis testing, and frictionless user adoption.
- Analyze initiatives for ROI, operational excellence, and growth, while presenting strategy and performance to executives, customers, sales, and industry audiences.
- Manage product teams across multiple geographic locations and translate customer needs into agile and Scrum-based delivery plans.
Requirements
- 15+ years of professional customer experience experience, including 3+ years in product roles involving UI/UX and design tools in contact-center or related environments.
- Experience with customer workflow orchestration, data insights, AI, bots, visualizations, and cloud technologies.
- Experience managing B2B, multi-release, multi-year product roadmaps.
- Ability to manage ambiguity, build consensus, influence teams outside direct management, and defend product strategy across geographies.
- Excellent executive-level communication and presentation skills at technical and business levels.
- Bachelor’s degree required; MBA preferred.
Nice to have
- Call-center or contact-center agent experience.
- Experience with user experience frameworks.
- Experience analyzing data and applying structured problem-solving.
Culture & Benefits
- Flexible-first working culture within a global organization.
- Mentorship, learning programs, leadership development, and education support.
- Paid volunteer time, August Free Fridays, well-being resources, and regionally tailored programs for employees and families.
- Opportunity to build and operate AI-powered technology used by more than 8,000 organizations worldwide.
Hiring process
- Application review by Talent Acquisition and the hiring team.
- Zoom interview followed by meetings with the hiring manager and interview team.
- Most processes include no more than five interviews before final follow-up.
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