Senior Product Manager (Unified Entitlement & Fulfillment)

TL;DR

Senior Product Manager (Unified Entitlement & Fulfillment): Own product strategy and roadmap execution for GM’s global platform that activates, fulfills, and verifies connected vehicle services with an accent on entitlement lifecycle logic, decision models, and high-reliability operations. Focus on standardizing eligibility-to-observability workflows across cloud and in-vehicle systems, reducing defects/false denials, and aligning cross-functional stakeholders to deliver launch-ready outcomes.

Location: Warren, Michigan

Company

General Motors builds connected vehicle experiences and digital services for customers globally.

What you will do

• Own product strategy and roadmap execution for GM’s Unified Entitlement & Fulfillment Platform across the OnStar and customer experience ecosystem.
• Define problem statements, product requirements, user journeys, and decision models to standardize entitlement lifecycle logic across cloud and in-vehicle systems.
• Partner with engineering, program management, and regional stakeholders to prioritize backlog, sequence delivery, and deliver high-impact milestones for vehicle and commercial launches.
• Translate regional needs, product variants, and service-code complexity into scalable, configurable global platform capabilities.
• Use data, telemetry, and operational signals to identify product gaps and drive improvements that reduce defects, false denials, and manual interventions.
• Ensure governance, auditability, privacy, and safety requirements by making product decisions traceable, measurable, and operationally sound.

Requirements

• 5+ years of product management experience with meaningful ownership of complex platform/infrastructure products (e.g., entitlement systems, identity/access, billing, decision engines, or large-scale backend platforms).
• Proven track record defining and delivering roadmap outcomes across multiple teams and systems (cloud services, data platforms, and/or embedded/on-device experiences).
• Strong systems-thinking skills working in rule/decisioning, data modeling, and high-reliability operations problem spaces.
• Experience writing high-quality product requirements, strategy documents, and workflows aligned with engineering, architecture, operations, and business stakeholders.
• Demonstrated ability to use data, telemetry, and observability signals to inform prioritization and continuous improvement.
• Excellent communication and stakeholder management skills, translating complex technical topics into clear, outcome-oriented narratives.

Culture & Benefits

• Hybrid role: expected to report to a specific location at least 3 times a week (or frequency set by the manager).
• Travel required: less than 25% for this role.
• Relocation benefits may be available.
• GM provides Total Rewards and supports employee well-being.

Hiring process

• Role-related assessments and/or pre-employment screening may be required as part of the recruitment process.