Lead Product Operations Manager

TL;DR

Lead Product Operations Manager (Product Operations): Leading the Product Group's third-party governance and supplier strategy with an accent on performance measurement, risk management, and operational efficiency. Focus on building strong strategic partnerships, defining governance frameworks, and enabling seamless collaboration between engineering, product, and external suppliers.

Location: Must be based in the UK (Hybrid, with offices in Glasgow, London, Newcastle-upon-Tyne, and Salford).

Salary: £70,000–£90,000

Company

A world-renowned public service broadcaster committed to informing, educating, and entertaining audiences through innovative digital content.

What you will do

• Lead and develop a team of Operations Managers.
• Define and evolve the third-party governance framework for the Product Group.
• Monitor supplier performance, value, risk, and dependencies to inform strategic decisions.
• Improve engagement processes between internal Product/Engineering teams and external suppliers.
• Partner with cross-functional teams including Procurement, Finance, and Legal.
• Drive continuous improvement across supplier governance and operational ways of working.

Requirements

• Must be based in the UK and eligible to work in the UK.
• Experience leading high-performing teams in complex, fast-moving environments.
• Proven experience managing suppliers, operational services, or technology partnerships.
• Strong analytical skills with the ability to solve complex, ambiguous problems.
• Excellent stakeholder management and influencing skills across multiple seniority levels.
• Experience designing and embedding governance, standards, or performance measures.
• Experience working with technology, digital, or engineering suppliers.

Nice to have

• Experience in fast-paced, technology-driven organizations.
• Comfortable operating in agile environments.
• Knowledge of procurement, commercial management, or supplier contracts.
• Experience building lightweight governance models.

Culture & Benefits

• Competitive salary package with a flexible 35-hour working week.
• 25 days annual leave plus the option to buy 5 additional days.
• Defined pension scheme and discounted dental, health care, and gym memberships.
• Strong commitment to flexible working and professional development.
• Inclusive, values-based environment that respects unique contributions.