SAP AMS Manager (ERP)

TL;DR

SAP AMS Manager (ERP): Leading SAP Application Management Services operations for enterprise customers with an accent on incident, problem, and change management. Focus on ensuring service stability, meeting SLAs, and coordinating system enhancements across geographically distributed teams.

Location: Must be based in Bulgaria, Kazakhstan, Latvia, Lithuania, Turkey, Uzbekistan, Georgia, Poland, or the United Kingdom

Company

hirify.global is an international IT company with over 20 years of experience in SAP projects, supporting a global team of 2,200+ professionals.

What you will do

• Lead SAP AMS operations for one or multiple customer accounts.
• Ensure effective incident, problem, and change management processes while meeting agreed SLAs.
• Coordinate system enhancements, upgrades, and continuous service improvements.
• Monitor system performance and proactively address issues to ensure service stability.
• Ensure compliance with security, governance, and audit requirements.
• Manage stakeholder relationships and collaborate with cross-functional and geographically distributed teams.

Requirements

• 4+ years of experience in SAP Application Management Services (AMS).
• Experience participating in at least one full-cycle SAP implementation project.
• Strong understanding of SAP S/4HANA and SAP solutions such as Ariba and SuccessFactors.
• Experience with SAP integrations and interfaces with external systems.
• Proven experience leading cross-functional and geographically distributed teams.
• English B2+ proficiency required.

Nice to have

• Experience managing AMS services for multiple customers or large enterprise environments.
• ITIL knowledge or relevant service management certifications.
• Experience working in international and distributed teams.

Culture & Benefits

• Work on projects utilizing modern SAP technologies like S/4HANA Cloud, BTP, and CPI.
• Access to expert communities and internal training courses.
• Market-based compensation with regular performance reviews.
• Supportive environment focused on professional growth and well-being.

Hiring process

• Review of CV and initial screening.
• Interview focusing on skills, values, and cultural fit.
• Final decision and offer communication.