Customer Service Apprentice (Telecom)

TL;DR

Customer Service Apprentice (Telecom): Providing support to new customers during their onboarding process with an accent on product setup, order queries, and billing assistance. Focus on building customer relationships, resolving initial service issues, and completing a Level 3 Accredited Learning Programme.

Location: Must be based in Sheffield, UK (Hybrid role with occasional home working after training).

Salary: £23,110

Company

A leading telecommunications provider offering integrated services across mobile and broadband.

What you will do

• Guide new customers through product and service activation over the phone.
• Assist with initial order queries and in-home setup troubleshooting.
• Support customers with questions regarding their first bill.
• Participate in a structured Level 3 Accredited Learning Programme.
• Collaborate with managers and learning coaches to develop professional skills.

Requirements

• Must be based in or able to commute to Sheffield, UK.
• Strong communication and interpersonal skills.
• Ability to remain calm and helpful under pressure.
• Commitment to completing a structured apprenticeship program.

Culture & Benefits

• Competitive starting salary of £23,110.
• Significant discounts on EE and BT mobile and broadband products.
• Season Ticket Travel Loan for commuting costs.
• Optional private healthcare and dental coverage.
• Paid volunteering days and ongoing career development opportunities.