NIHL Claims Handler (Insurance)

TL;DR

NIHL Claims Handler (Insurance): Managing end-to-end Noise Induced Hearing Loss claims for major clients with an accent on evidence gathering, liability assessment, and settlement negotiation. Focus on adhering to Civil Procedure Rules, maintaining accurate reserves, and providing proactive communication within a hybrid team environment.

Location: Must be based in Glasgow and hold British Citizenship due to national security requirements.

Company

hirify.global is a specialist professional services and technology firm partnering with global insurance and highly regulated businesses to manage risk and transform core operations.

What you will do

• Handle allocated claims from cradle to grave, including investigation and evidence gathering.
• Prepare detailed reports advising on legal liability, quantum, and resolution tactics.
• Negotiate settlements within agreed authority limits while maintaining proactive communication.
• Liaise with Disclosure teams for MOD services and adhere to documented procedures.
• Regularly review and maintain proper reserves for assigned cases.
• Participate in ongoing technical training and stay updated on industry changes.

Requirements

• Must hold British Citizenship to be eligible for this position.
• Proficiency in managing claims from cradle to grave.
• Understanding of Civil Procedure Rules and the Claims Portal.
• Ability to manage a personal caseload effectively.
• Strong collaborative skills and commitment to customer service.
• Demonstrated adaptability and versatility in a professional environment.

Nice to have

• Experience with the investigation of Liability Claims.
• Experience managing NIHL (Noise Induced Hearing Loss) claims.
• Knowledge of how to value injury claims.
• Familiarity with reserving strategies.

Culture & Benefits

• 25 days holiday allowance plus bank holidays, increasing with tenure.
• Pension scheme with 5% employer contribution.
• Life assurance (x4) and cycle to work scheme.
• Access to an exclusive rewards platform with discounts at over 800 retailers.
• Ongoing professional growth through leadership training and qualification support.
• Inclusive policies including flexible working, enhanced family leave, and wellbeing support.

Hiring process

• CV Review and initial phone call.
• Interview process.
• Offer and onboarding.