Technical Mitigation Handler (Insurance)

TL;DR

Technical Mitigation Handler (Insurance): Proactively managing high-risk technical mitigation claims, including personal injury and credit hire, with an accent on liability assessment and exposure reduction. Focus on validating claims for indemnity and fraud, ensuring accurate quantum assessments, and optimizing settlement strategies to reduce hire duration.

Location: Hybrid (Liverpool or Sevenoaks) or Remote

Salary: £35,271 – £41,556

Company

A national leader in specialist insurance with over 40 years of expertise and a workforce of 1,700+ people across the UK.

What you will do

• Manage a portfolio of high-risk mitigation claims involving credit hire, personal injury, and property damage.
• Validate all claims for indemnity and fraud.
• Assess liability accurately and communicate decisions to relevant parties.
• Perform quantum assessments and apply reserves according to company guidelines.
• Act as a referral point and provide coaching and mentoring for less experienced handlers.
• Collaborate with panel solicitors on litigated cases handled on a non-delegated basis.

Requirements

• Level 3 Mitigation Handler qualification or equivalent experience in similar departments.
• Significant experience in credit hire and/or personal injury claims.
• Extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules, and costs.
• Strong communication skills and commercial awareness of relevant case laws.
• Must have at least one year remaining on a Graduate or Post-Study Work visa; no visa sponsorship is available.

Culture & Benefits

• Up to 35 days’ holiday including bank holidays, with buy/sell options.
• 24/7 mental health support and free counselling services.
• Career growth through leadership programs and learning initiatives.
• Flexible benefits, including early access to salary via an internal platform.
• Hybrid working options to support work-life balance.