General Manager - Pharmacy (Healthcare)

TL;DR

General Manager - Pharmacy (Healthcare): Leading and scaling high-volume pharmacy operations and logistics in the UK with an accent on operational excellence and regulatory compliance. Focus on transitioning the business to a nationally significant scale, optimizing patient journeys, and managing a large-scale team of over 150 staff.

Location: Winnersh, UK. Requires a visible, on-site leadership style; hybrid work-from-home options available.

Company

A fast-growing health technology startup specialising in cannabis-based medicines (CBPM) to improve patient access to safe and effective treatments in the UK.

What you will do

• Lead end-to-end pharmacy operations, including dispensing, clinical services, patient communications, and fulfilment.
• Scale the business from a scale-up to a nationally significant pharmacy operations and logistics entity.
• Maintain full regulatory and compliance accountability (GPhC, CQC) and patient safety frameworks.
• Design and continuously improve clinical standards and the end-to-end patient journey.
• Manage the commercial performance of the pharmacy operation, including cost management and growth.
• Build and lead a high-performing, patient-focused pharmacy team.

Requirements

• Proven track record of full operational ownership and accountability at a senior level.
• Demonstrated experience scaling high-volume operations with 150+ staff using technology and new workflows.
• Background in high-volume, regulated operations such as healthcare, pharmaceutical supply chain, or industrial logistics.
• Experience managing 24/7 operational environments and systems.
• Strong change leadership skills to guide teams through significant transformation.
• Must be able to provide a visible, on-site leadership presence in Winnersh.

Nice to have

• Direct pharmacy or healthcare operations experience at scale.
• Experience with digital, online, or technology-enabled pharmacy models.
• Superintendent Pharmacist experience or willingness to hold SP responsibilities.
• GPhC registration as a pharmacist.
• Knowledge of patient safety incident frameworks or Net Promoter Score in a clinical context.

Culture & Benefits

• Generous leave policy: 25-30 days holiday plus 8 bank holidays.
• Pension matching up to 5% employer contributions.
• Flexibility through work-from-home options and a cycle-to-work scheme.
• Opportunities for professional growth and representation at industry events.
• Enhanced maternity and paternity leave.