HR Services Administrator (German)

TL;DR

HR Services Administrator (German): Managing sensitive people data and supporting employee lifecycle processes for a global retail organization with an accent on data accuracy, auditing, and process improvement. Focus on providing high-quality customer support, maintaining HR documentation, and collaborating within a matrix environment to ensure service level agreement compliance.

Location: Must be based in Krakow, Poland (Hybrid: 3-5 days per month on-site at Wielicka 30).

Company

hirify.global is a Fortune 500 live social shopping company operating six leading retail brands globally.

What you will do

• Analyze and process transactions within the HR system as part of the front-line data management team.
• Serve as the primary point of contact for German employee lifecycle processes.
• Conduct audits of HR system data to identify issues and ensure data integrity.
• Create and maintain documentation for policies and acquired knowledge.
• Provide quality support to employees, ensuring customer satisfaction and adherence to SLAs.
• Track cases using the management system to ensure efficient work allocation.

Requirements

• Fluent English and German (at least B2 level) required.
• Experience in case tracking, documentation, and work allocation.
• Strong analytical capabilities to interpret data and identify process issues.
• Excellent communication skills with a consumer-oriented attitude.
• Ability to work effectively in an international, matrix organization.
• Must be able to work on-site in Krakow 3-5 times per month.

Culture & Benefits

• Hybrid work model combining office and remote flexibility.
• Private medical care and life insurance.
• Access to MyBenefit platform including Multisport.
• Company performance-related bonus and referral program.
• Mental health support line for employees and relatives.
• Additional day of annual leave for company-driven initiatives.