Enterprise Customer Success Manager

TL;DR

Enterprise Customer Success Manager: Own end-to-end client relationships and drive clients to unlock value from an AI-powered marketing platform with an accent on strategic stakeholder management, training, and analytical problem-solving. Focus on coordinating internal resources, communicating product updates, and enabling measurable customer success while working in a hybrid setup in London.

Location: London

Company

hirify.global builds an AI-powered marketing platform for analyzing, creating, launching, and optimizing campaigns.

What you will do

• Own overall client relationships and help clients unlock value from the partnership
• Build trusted, strategic relationships with assigned clients and key stakeholders
• Coordinate the right hirify.global resources across teams to support client outcomes
• Act as the client advocate internally by communicating requests and issues across departments
• Provide training, guidance, and advice to help clients maximize value from the platform
• Communicate major product updates and releases so clients enact changes

Requirements

• Bachelor’s degree
• 1–4 years of experience in relevant roles, ideally from software companies
• Extremely strong presentation and communication skills
• Strong analytical skills and ability to understand and articulate technology at any level
• Excellent computer skills, including Excel
• Must be eligible to work in the UK (no sponsorship available)

Culture & Benefits

• Hybrid work model with 3 days per week in the London office
• Modern office environment with daily lunch budget when onsite and a fully stocked kitchen
• Inclusive, supportive workplace with continuous learning and ownership culture
• Social events throughout the year

Hiring process

• Application review followed by contact regarding next steps