Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Responsible for the successful onboarding, growth, retention, and advocacy of a portfolio of customers, guiding them through their journey with hirify.global. Focus on driving outcomes, identifying growth opportunities, and building relationships with key stakeholders to achieve results.

Location: UK. You can work remotely, from one of our stylish hubs, or even a bit of both!

Company

hirify.global offers digital product companies a completely different approach to their payment infrastructure, serving over 5000 software sellers in 245 territories globally.

What you will do

• Ensure the successful onboarding of new customers, ensuring they are set up to Operate and Grow better with hirify.global.
• Help customers create a world-class online buying experience, providing best practice guidance on purchase journeys, retention flows, and billing operations.
• Develop trusted advisor relationships with customer stakeholders and executive sponsors to maximize the value customers realize with hirify.global.
• Identify opportunities for strategic and tactical revenue growth and leverage expertise and influence to ensure the successful execution of those monetization strategies.
• Be an internal advocate for customers, collaborating closely with cross-functional teams to translate customers’ business needs into effective customer solutions.
• Support Demand Generation teams by contributing to the development of customer references, success stories, and case studies.

Requirements

• Demonstrable success and progression in Customer Success Management roles, owning the success of a diverse portfolio of fast-growth customers.
• Excellent communication skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations.
• Be naturally driven, resilient, and proactive in your approach to working with customers, with the ability to identify and remove barriers to ensure that outcomes are achieved.
• Analytical, with a strong understanding of software and subscription KPIs and the ability to extract actionable insights from raw data and trends.
• Experience in providing best practice advisory on core monetization strategies, such as customer acquisition, customer retention and churn prevention, payments performance, localization and pricing & packaging.
• Experience working with digital product companies within Payments and/or Fintech is desirable, with a natural curiosity and ability for continuous learning.

Nice to have

• Strong understanding of the Merchant of Record business model is desirable, with the ability to intelligently position the value of hirify.global to customers.

Culture & Benefits

• Transparent, collaborative, and respectful culture.
• Unlimited holidays and 4 months of paid family leave regardless of gender.
• Invest in learning and will help you with your personal development via constant exposure to new challenges, an annual learning fund, and regular internal and external training.