Senior Customer Success Manager (IT Managed Services)

TL;DR

Senior Customer Success Manager (IT Managed Services): Managing and growing a portfolio of key accounts for an IT services provider with an accent on AI and data platform solutions. Focus on driving revenue through upsell/cross-sell, building C-level relationships, and ensuring long-term client success through strategic account planning.

Location: Must be based in or able to commute to London, UK (Hybrid)

Salary: £50,000 base (up to £75,000 OTE)

Company

A fast-scaling IT Managed Services Provider specializing in data platforms and AI implementation.

What you will do

• Own and grow a portfolio of 20-30 key accounts across IT, Security, Data, and AI services.
• Lead onboarding experiences to ensure long-term client success.
• Identify and convert upsell and cross-sell opportunities to contribute to revenue growth.
• Deliver regular service reviews and strategic account plans.
• Build and maintain relationships with senior and C-level stakeholders.
• Act as an escalation point for complex issues and collaborate with Sales and Technical teams.

Requirements

• 5+ years of experience in Customer Success, Account Management, or B2B Sales.
• Proven track record of hitting retention, growth, or revenue targets.
• Confidence in engaging with senior stakeholders and commercial conversations.
• Strong working knowledge of CRM tools and Microsoft 365.
• Excellent communication and presentation skills.
• Must be based in or able to commute to London, UK.

Culture & Benefits

• Private health care.
• Pension contributions.
• Hybrid working model with flexibility.
• Opportunity to work with cutting-edge AI implementation partners.