Workplace IT Support - 1st Line

TL;DR

Workplace IT Support (System Engineering): Providing first-level technical support and ensuring efficient resolution of IT issues for end-users with an accent on ticket management, hardware/software troubleshooting, and user onboarding. Focus on maintaining business continuity and user satisfaction through timely support and system improvements.

Location: Onsite in Amsterdam, Netherlands. Hybrid working arrangements are possible where applicable.

Company

hirify.global is an established fintech company focused on making money management straightforward and cost-effective for customers through advanced payments technology.

What you will do

• Serve as the primary contact for IT support via Slack and ticketing system.
• Log, categorise, prioritise, and resolve IT issues and service requests in line with SLAs, escalating when necessary.
• Provide first-time fixes and communicate clearly with users regarding issue status and resolution times.
• Troubleshoot hardware, software, and network problems (desktops, laptops, printers, peripherals).
• Set up IT equipment for new starters and collect leavers equipment, maintaining accurate asset records.
• Create and update knowledge base articles and suggest improvements to systems or processes.

Requirements

• Previous experience in a 1st Line IT Support or Service Desk role (or strong equivalent experience).
• Strong customer service and communication skills.
• Basic understanding of networking concepts (DNS, DHCP, TCP/IP).
• Experience with ticketing systems (e.g., Jira).
• Support for Microsoft Windows and/or macOS operating systems.
• Assistance with Microsoft 365 applications.
• Legally authorised to work in the Netherlands.

Nice to have

• Experience in an ITIL-based service environment.
• Exposure to cloud platforms (Microsoft Azure / AWS).
• Knowledge of endpoint management tools (Intune / Jamf).
• Relevant certifications (CompTIA A+, ITIL Foundation, Microsoft Fundamentals).

Culture & Benefits

• A competitive salary.
• 25 days holiday per year + your birthday off.
• Cycle to Work Scheme.
• Cost of commute to arrive to the office via public transport.
• Opportunity for growth and developmental support.
• Commitment to inclusion, equality and diversity.