Associate Tech Support Engineer (IT Support)
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
TL;DR
Associate Tech Support Engineer (IT Support): Providing technical support for workstations, peripherals, and office equipment with an accent on Windows/macOS configuration and ITSM ticket management. Focus on troubleshooting hardware/software issues, managing user accounts via Active Directory, and optimizing IT processes.
Location: Based in Vianen, Netherlands. Candidates located in the Utrecht region or willing to relocate are encouraged to apply.
Company
InPost Group is an innovative European out-of-home deliveries company revolutionizing parcel delivery through a network of intelligent lockers.
What you will do
- Diagnose faults on workstations, peripherals, and office equipment.
- Install and configure Windows and macOS systems in compliance with IT policies.
- Coordinate with the Hardware Asset Management team for equipment repairs and replacements.
- Assist users with VPN access, MFA, and network connectivity troubleshooting.
- Prioritize and process tickets using ITSM tools such as JIRA and ServiceNow.
- Create user guides and FAQs to identify and reduce recurring incidents.
Requirements
- 1–3 years of experience in IT support, helpdesk, or technical support roles.
- Bachelor’s degree in IT or equivalent practical experience.
- Solid knowledge of Windows and macOS environments and hardware troubleshooting.
- Familiarity with Active Directory and basic networking concepts (VPN, IP configuration).
- Experience working with ITSM tools like JIRA or ServiceNow.
- Fluent Dutch and strong English communication skills required.
Nice to have
- Exposure to SCCM, JAMF, TeamViewer, or MDM solutions.
- French language proficiency.
Culture & Benefits
- Flexible working hours and occasional remote work possibilities.
- Access to e-learning platforms including eTutor, GoodHabitz, and Data Camp.
- Comprehensive benefits package via Worksmile, including private healthcare and group insurance.
- Opportunities for professional growth through conferences, trainings, and workshops.
- MultiSport+ card for health and wellness.
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