Southwest Regional Lead, Customer Delivery (AI)

TL;DR

Southwest Regional Lead, Customer Delivery (AI): Managing the full customer delivery lifecycle for public safety and government organizations with an accent on workflow development, user adoption, and regional growth. Focus on leading cross-functional teams, optimizing deployment speed, and ensuring high net dollar retention across the territory.

Location: San Francisco, CA. Must be in-office 4 days/week in the SF office.

Salary: $195,000 - $225,000 Annually

Company

hirify.global is an AI-enabled platform providing operational intelligence to public safety, government, and private-sector institutions to improve decision-making and outcomes.

What you will do

• Own the end-to-end customer delivery lifecycle from kickoff and workflow development to scaled user adoption and renewal.
• Manage and coach a regional team of Deployment Strategists, Customer Advocates, and Trainers.
• Monitor regional customer health, identifying risks of declining adoption and implementing triage interventions.
• Identify in-customer growth opportunities and partner with Sales to execute expansions.
• Maintain accountability for regional customer outcomes, including deployment speed and net dollar retention.
• Develop and communicate a regional vision to win the territory based on competitive dynamics and TAM.

Requirements

• 8+ years in enterprise software delivery, consulting, or business operations leadership.
• At least 3 years of experience managing customer-facing teams.
• Proven track record owning end-to-end customer outcomes, including time to value and expansion metrics.
• Technical capability to guide data engineering and implementation teams through workflow development.
• Willingness to travel within the region regularly (~50%).
• Must be based in San Francisco and work from the office 4 days per week.

Nice to have

• Experience or strong familiarity with public safety, law enforcement, or government technology.

Culture & Benefits

• High-growth startup environment backed by leading Silicon Valley investors.
• Comprehensive benefits package including equity and bonuses.
• Opportunity to shape the trajectory of the role and the overall company culture.
• Mentorship-driven leadership culture focusing on rapid professional development.