Southwest Regional Lead, Customer Delivery

Location: San Francisco, CA; in office 4 days per week when not traveling, with approximately 50% regional travel

Annual salary: $195,000–$225,000 USD, plus benefits, equity if applicable, and bonus if applicable

Company

hirify.global provides an AI-enabled platform that turns disconnected data into operational intelligence for public safety organizations, government agencies, and private-sector institutions.

What you will do

• Own the full customer delivery lifecycle across the Southwest region, including data integration, workflow development, training, adoption, renewal, and expansion.
• Lead customer standups, monitor account health, identify deployment and adoption risks, and coordinate interventions.
• Manage and coach Deployment Strategists and enable the broader customer delivery team through clear operating rhythms.
• Develop team capability through mentorship, one-on-ones, training, feedback, and sponsorship of challenging work.
• Identify customer growth opportunities, partner with Sales, and surface customer stories for Sales, Marketing, and company leadership.
• Build a current view of regional accounts, competitive dynamics, total addressable market, and local government technology influencers, then translate it into a regional growth vision.

Requirements

• 8+ years of experience in enterprise software delivery, consulting, or business operations leadership.
• At least 3 years of experience managing customer-facing teams.
• Demonstrated ownership of customer outcomes, including time to value, adoption, renewals, and expansion.
• Deep familiarity with enterprise software deployment and the ability to guide technical and non-technical practitioners through data engineering, implementation, and workflow development.
• Strong communication skills across technical teams, customer executives, conferences, and company leadership.
• Willingness to travel within the region approximately 50% and work from the San Francisco office 4 days per week when not traveling.

Nice to have

• Experience with or strong familiarity with public safety, law enforcement, or government technology.

Culture & Benefits

• Opportunity to shape a growing business and the trajectory of the role.
• Benefits, equity if applicable, and bonus if applicable.
• Inclusive and equal-opportunity employment environment.