Strategic Business Operations Lead (AI)

Location: San Francisco, United States; hybrid

Salary: $170,000–$220,000 USD per year plus equity. USD salary ranges apply only to U.S.-based positions; international salaries are based on the local market.

Company

Perplexity develops AI-powered search, API, and agent orchestration products for AI-native startups and large technology companies.

What you will do

• Manage a portfolio of API customer relationships and coordinate next steps across technical and commercial teams.
• Build account plans focused on adoption, customer value, growth, renewals, and expansion.
• Design and improve post-sale operations, including segmentation, account coverage, onboarding, health signals, and team handoffs.
• Lead strategic API business projects from problem definition and recommendations through execution and outcome tracking.
• Run customer programs including product and endpoint migrations, enablement, rollout communications, and incident messaging.
• Analyze usage, commitments, renewal risk, and expansion signals while improving reporting, workflows, automation, credits, and billing experiences.

Requirements

• 5+ years of experience in business operations, strategy and operations, consulting, customer success, account management, or a related field.
• Experience taking ambiguous business problems from analysis through implementation across multiple teams.
• Strong analytical skills with spreadsheets, usage data, and business metrics.
• Strong customer relationship, communication, writing, and commercial judgment skills.
• Curiosity about APIs and AI products, with the ability to learn technical concepts and collaborate with engineering teams.
• Ability to work in a hybrid setup in San Francisco, United States.

Nice to have

• Direct customer-facing experience in a B2B technology company.
• Experience with API businesses, developer platforms, or consumption-based revenue models.
• Working knowledge of SQL, CRM systems, or BI tools.
• Experience automating recurring analysis or workflows.

Culture & Benefits

• Work closely with API leadership, Engineering, Support, Sales, Finance, and Billing Operations.
• U.S. full-time employees receive equity, health, dental, vision, retirement, fitness, commuter, and dependent care benefits.
• Full-time employees outside the U.S. receive benefits tailored to their region of residence.