Associate Program Operations Manager (Logistics)

TL;DR

Associate Program Operations Manager (Logistics): Managing the day-to-day operational delivery of customer and operator programs across multiple sites with an accent on service performance and SLA adherence. Focus on root cause analysis, optimizing operator performance, and stabilizing service delivery to ensure scalable transportation solutions.

Location: Boston, MA

Salary: $75,000 - $85,000

Company

hirify.global provides sustainable and scalable transportation solutions for frontline workers to reduce CO₂ emissions.

What you will do

• Own service performance and experience outcomes, including on-time performance and SLA adherence across a portfolio of sites.
• Conduct regular performance reviews with customers and Operator Partners to identify risks and drive improvements.
• Lead root cause analysis and implement corrective and preventative actions to eliminate recurring issues.
• Manage operator compliance and drive service stabilization and operational optimization.
• Maintain accurate account and financial data within HubSpot.
• Monitor site-level KPIs using Looker and automated dashboards to ensure operational visibility.

Requirements

• Must be located in or able to work in Boston, MA.
• Strong organizational skills with a structured, methodical approach.
• Ability to travel to client sites and build trusted relationships with stakeholders.
• Experience with CRMs (HubSpot) and data visualization tools (Looker).
• Familiarity with operational frameworks like Root Cause Analysis and CAPA.
• Ability to balance multiple tasks in a fast-paced environment.

Nice to have

• Experience in account management within tech-enabled services.
• Background in mobility, logistics, or startup environments.
• Interest in AI deployment at scale.

Culture & Benefits

• 100% coverage for medical benefits.
• 401k matching.
• Learning stipend.
• Lunch club Fridays.
• Mission-driven work focused on environmental sustainability.