Spanish-Speaking Customer Representative (Fintech)

TL;DR

Spanish-Speaking Customer Representative (Fintech): Managing incoming inquiries from Spanish-speaking consumers and clients to facilitate debt recovery with an accent on empathetic communication and regulatory compliance. Focus on resolving complex financial disputes, utilizing AI-enabled tools, and maintaining high service quality within a CRM ecosystem.

Location: Hybrid (Berlin, Germany)

Salary: €32,000 - €44,500 per year

Company

A fintech company reshaping debt collection across Europe using technology and AI-powered communication to recover receivables efficiently and respectfully.

What you will do

• Handle incoming Spanish inquiries from clients, consumers, and third parties across multiple communication channels.
• Provide clear and accurate information about accounts and ongoing recovery processes.
• Document all customer interactions accurately within the CRM system.
• Collaborate with cross-functional departments to resolve customer issues efficiently.
• Utilize AI-enabled tools and internal platforms to maintain high service quality.
• Ensure full compliance with data protection requirements and applicable regulations.

Requirements

• Fluent professional Spanish and English, both written and spoken.
• Experience in a customer service or support role.
• Hands-on experience with ticketing systems or CRM platforms such as Zendesk.
• Must be based in Berlin to comply with the hybrid working policy.
• Strong organizational skills and an empathetic, professional communication style.
• Comfort with digital tools and AI-assisted platforms.

Nice to have

• Background in collections, debt recovery, or financial services.
• Proficiency in additional languages such as Italian or German.

Culture & Benefits

• Unlimited employment contract with flexible working hours and 28 vacation days.
• Company pension plan and partially covered Deutschlandticket for public transport.
• Personal learning and development budget, including German and English courses.
• International team environment with a flat hierarchy and transparent feedback culture.
• Access to a corporate benefits voucher platform and regular team events.