Account Executive (Fintech)

TL;DR

Account Executive (Fintech): Managing and growing a mid-market portfolio of fuel and fleet payment customers with an accent on relationship building, revenue growth, and customer retention. Focus on identifying upselling opportunities, mitigating attrition risks, and coordinating cross-functionally to ensure seamless customer experiences.

Location: Onsite in Swindon, UK

Company

Global technology organization specializing in commercial payment solutions for fuel, general payables, toll, and lodging expenses.

What you will do

• Build and maintain trusted relationships with key customer stakeholders within a mid-market portfolio.
• Act as the dedicated primary point of contact for day-to-day engagement and end-to-end issue resolution.
• Drive commercial performance by meeting agreed volume, revenue, and activity targets.
• Increase product adoption through proactive cross-selling and upselling strategies.
• Identify early warning signs of dissatisfaction and lead recovery activity for at-risk accounts.
• Collaborate with Customer Success, Sales, Operations, and Finance teams to optimize the customer experience.

Requirements

• Proven experience in Account Management, Customer Success, or a commercial client-facing role.
• Demonstrated success in managing customer portfolios and hitting retention and revenue targets.
• Strong understanding of the customer lifecycle, including onboarding, growth, and renewal.
• Experience using CRM systems and performance reporting tools to track risks and opportunities.
• Ability to analyze customer data and behavior to identify growth trends.
• Must be based in or able to work from the Swindon office.

Culture & Benefits

• Private healthcare and 4X life insurance.
• Pension scheme with a 5% employer contribution.
• 25 days holiday plus statutory days, with options to buy or sell leave.
• Professional development access via LinkedIn Learning.
• Comprehensive hands-on training and support from the Customer Success Team.